CALL CENTER SYSTEMS

No two call centers are exactly alike. That’s why Dexter Systems has developed a family of flexible call logging and workflow systems that can be blended and customized to meet the needs of even the most unique and demanding work center. Regardless of the specifics, all Dexter Call Center Systems:

• Provide an efficient means for representatives to enter call data.
• Monitor the center’s productivity performance.
• Provide custom reports designed to meet the specific needs of all personnel levels from call agent to executive management.
• Provide “real time” call statistics, i.e. Subsequent/Repeats, New Due Date, Individual and Group Productivity, etc.
• Mechanize the tabulating process.
• Use Integrated Work Flow Modules.