WORK FLOW PROCESS

What is workflow? Small companies with a handful of people break down work by function, giving each person an area of specialization. Larger organizations set up departments or work centers and divide the work by function, geography, or market segment. At every point in time, one group or another has responsibility for completing a part of the process. How the work is organized and transits from one group to another is workflow.

Within many workflow processes there is an opportunity to automate, or ‘mechanize’, some of the process. Automation can increase the accuracy, speed, and quality, while reducing the cost. Dexter has developed applications that automate 90% of a business process. People who can review the fallout, make decisions based on imprefect information, and handle the 'special cases' that lie outside the automated logic handle the remaining 10%.

Dexter specializes in developing applications for high volume and information intensive workflow processes. We build structured interfaces to our client’s existing information sources and build upon them. Our capabilities include:

1. Developing web interface for various user groups
2. Developing work queues, routing strategies, decision logic, tabulation, and audit trails
3. Developing interfaces to existing information sources using a variety of methods: terminal emulation, socket level, application API, middleware such as IBM MQ, or direct database access.
4. Developing management ‘line of sight’ and ‘fall out’ reports.

Managers responsible for the process need a ‘line of sight’ so they can identify bottlenecks and allocate resources. Thus, the workflow ultimately must be visible, normally in the form of real time reports, as to how the work is flowing.